Customer Success Specialist (Banking)

Overview
You will be working great with other team members in identifying better ways in providing better customer support in this role.

Job Highlights

• Diverse and Inclusive work environment
• Great Benefits including 13th month bonus
• Opportunities for Career Growth through up-skill programs

Job Description

• Provide timely support to customers through available communication channels (inbound, outbound calls and email)
• To cross-sell additional Bank products and services
• Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter
• Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
• Pro-active support to customers to prevent damage to brand loyalty
  
  

We Provide

• Shift and language allowance
• 13th Month bonus
• Performance Bonus
• Medical insurance ，dental & optical allowance
• Attractive training and promotion
• EPF，SOCSO，EIS
• Diversity & multi racial culture
• Multiple joining dates available ; contact us to find out more

Requirement

• Candidate must be fluent in English in teems of reading, typing, speaking.
• Candidate must have minimum 1 year of customer service / banking industry related experience.
• Candidate must be able to work in Malaysia, Kelana Centre Point, Petaling Jaya
• Candidate must be able to accept rotational shift.

Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.