Job Description
- Handle inbound and outbound calls to customers and internal/ external stakeholders.
- Engage with customers to:
– Provide timely and accurate updates and resolutions.
– Follow up additional information where required without delay.
– Provide outcomes on adjudication process. - Handle communications with stakeholders in line with agreed procedures and guides for conversations.
- Deliver outcomes and decisions which are cost effective, timely & meet customer needs in line with program requirements.
- Register required information resulting from the contact in ICF’s IT systems, as required by procedures.
- Identify and take responsibility to escalate issues when outcome is dependent or outside of authority limits set.
Benefit:
- 13 months after confirmation
- 4D work in office and 1D work from home
- Birthday leave and Early release after confirmation
- Happy and enjoy working enviroment