Enterprise Service Engineer

e2open Sdn Bhd
Full Time

Job Description

Role : Configuration and customized E2open Intelligent Application Suite
Mandatory Skills : Software Analysis, Design and Development using J2EE
App Expertise : Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL), Unix and Shell Scripting
Experience : 3 years & above
Location : Kuala Lumpur

Key Responsibilities:

  • Provide solution consultation to customer in addressing business and technical challenges to achieve customer’s business success.
  • Be a subject matter expert of e2open intelligent application product suite.
  • You will work on complex issue troubleshooting, investigation, replicating, root cause analysis and fixing application code defects found in production environment in collaboration with project  leads, architects, testers and customer.
  • Support the test design, functional testing, and user acceptance testing of production defect fixes.
  • Ensure fixes are delivered to meet/exceed customer expectations in a timely manner.
  • Plan and perform solution deployment and application maintenance in company’s hosting environment, adhering to standards and best practices.
  • Plan and manage business solutions transition from project delivery team to Customer Success organization.
  • Ensure an incident ticket/problem ticket/change ticket is being resolved/executed as per the SLA.
  • Provide on-call support as part of a global engineering team.


  • 3+ years’ experience in a software development/consulting role, preferably in comprehensive eBusiness and Supply Chain Solutions
  • 2+ years’ experience in Software Analysis, Design and Development using J2EE technology stacks (Core Java, JSP, XML, Hibernate & Java scripts) and Oracle database (PL/SQL)
  • 1+ years’ working knowledge of Unix and Shell Scripting
  • Understanding of development methodologies, version control and configuration management.
  • Analytical and problem-solving skills with strong attention to detail.
  • Exceptional verbal and written communications skills
  • Excellent interpersonal & planning skills and cross-group coordination at all levels
  • Skilled in IT problem diagnosis and resolution.
  • A fundamental understanding of IT service management and the ITIL business process.
  • Must be able to work well both in a team environment and independently under minimal  supervision.
  • He/she has the ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
  • Outstanding organizational and time management skills
  • Bachelor’s Degree in computer science, or equivalent

Preferred/optional Skills:

  • Supply-chain domain experience implementing and integrating Supply Chain solutions
  • Experience in the integration, deployment, or support of an ERP, SCM, or similar systems from SAP

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