Enterprise Service Engineer

e2open Sdn Bhd
Full Time

Job Description

We are looking for talented individuals who are passionate about making a big impact on Customer Success. The Enterprise Service Engineer will be responsible for delivering high quality consultation and support services on E;s Supply Chain applications to meet our global customers’ Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.


  • Provide consultation service to customer in addressing business and technical challenges to achieve Customer’s Business Success.
  • Understand customer’s business needs and definition of business success.
  • Diagnose customer solution’s problems, inefficiencies, and weaknesses.
  • Provide advice on solution’s best practices and technical fixes to effectively addressing the issues identified on the solution.
  • Active collaboration with cross functional teams in Global environment to ensure effective service recovery and business continuity via incidents identification and resolution.
  • Plan and conduct solution deployment and application maintenance in company’s hosting environment, adhering to standards and best practices.
  • Plan and manage business solutions transition from project delivery team to Customer Success organization.
  • Provide on-call support as part of a global engineering team.


  • Bachelor Degree in Computer Science/Information Technology or equivalent.
  • Minimum 2-3 years’ hands-on experience in Java application development, Linux, SQL and other programming languages.
  • Experience with Shell scripting language is highly preferred.
  • Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.
  • Analytical mindset and creative problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Understanding of development methodologies, version control and configuration management.
  • A fundamental understanding of IT service management and the ITIL business process.
  • Attention to detail and ability to troubleshoot and provide feedback and solutions.
  • Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.
  • Must be able to work well both in a team environment and independently under minimal supervision.
  • Strong learning desire and willingness to learn new technologies on own initiative.

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