Executive, Customer Care

Hong Leong Bank
Full Time
Application ends: June 30, 2024
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Job Description

If you are looking to excel and make a difference, take a closer look at us…

Job Description

  • Client Servicing support via emails in relation to Cash Management product suite in order to meet the goals and targets
  • Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and
  • Corporate Internet Banking customers.
  • Support transformation initiatives and ensuring provision of a high-quality service delivery through effective execution of daily support operations, people and resources.
  • Adhere to HLBB’s policies, services standard and performance measures. Identify and implement operational risk controls, manage daily operations and capacity & capability planning.
  • To support and respond to every customer email enquiry and service request in a timely manner.
  • Guide and support customer/branches/business centre and/or others department complaints and requests with the timely acknowledgement and solutions

Education / Qualification

  • Degree/Diploma in any discipline
  • Some exposure in Internet Banking and IT related field

Special Skills

  • Problem Solving Skills
  • Communication & Customer Service Skills
  • Able to plan and execute to aggressive timeline

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