Executive, Customer Relationship – Contact Centre

Hong Leong Bank
Full Time
Application ends: June 30, 2024
Apply Now

Job Description

If you are looking to excel and make a difference, take a closer look at us…

Job Description:

  • Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
  • Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
  • Personalize service by cross selling and up selling products and services that are suitable for customers.
  • Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
  • Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
  • Continuously strive to attain and exceed agreed productivity and KRA targets​

Jobholder Requirements:

  • Malaysian citizen
  • Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.
  • Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
  • Patient, confident, active listening skills, problem solving skills and attentive to details.
  • Able to manage multiple customer interactions.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
  • Must be willing to work in PJ City / Damansara City / OUG / Kelana Jaya.


  • Competitive employer contribution on EPF and SOCSO
  • Annual Leaves, Sick leaves, Birthday Leave entitlement
  • Medical, Dental benefits
  • Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker)
  • Overtime and Public Holidays Allowance
  • 2 weeks of classroom training is provided in PJ City

Related Jobs