Executive, Personal Financial Services Telemarketing (Quality Assurance)

Hong Leong Bank
Full Time
Application ends: June 30, 2024
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Job Description

If you are looking to excel and make a difference, take a closer look at us…

Job Description
Functional (job responsibilities)

  • Perform sales validation ranging from pre-vetting to calls validation to ensure applications are within guidelines and controls and conduct KYC calls.
  • Administer applications by type of products to route to next processing and evaluation department.
  • Perform reconciliation and sales application status update through front-end-system.
  • Perform sample checks for RCSA, CSA and other Compliance controls.
  • Maintain good housekeeping and assist with other matter related to safety and health.

Organizational (organizational responsibilities)

  • Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.
  • Respect the HLB culture & take an active role in the communities.


  • Diploma or SPM/STPM with at least 1 year experience.
  • Good communication and interpersonal skills.
  • Knowledge in MS Office tools.
  • 1 – 2 years in administration field, preferably in sales support environment.
  • Multi-lingual and good communication skill.
  • Able to work under pressure, aggressive and result-orientated.
  • Able to work independently with minimum supervision.
  • Able to tolerate with long working hours.

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