E-Commerce Customer Service Executive (Internship)

Jocom MShopping Sdn Bhd
Management Trainee

Job Description

  • To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.
  • To assist customers with their orders, requirements, after-sales service issues and feedback.
  • To follow-up on all customer requests to ensure all pending issues are resolved as soon as possible.
  • To update and maintain a list of FAQs, standard comment and reply.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Work closely with warehouse team and operation team for any customer query/complaint.
  • Other related ad-hoc duties assigned by superior.


  • Currently possess at least a Diploma/Bachelor’s degree in relevant field (fresh graduate are highly encouraged to apply)
  • Must be proficient with Microsoft Office
  • Excellent command of spoken and written English, Mandarin, and Bahasa Malaysia.
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Responsible and able to work independently.
  • Exceptional time management and verbal and written communication skills.
  • Experienced in customer service eCommerce field – an advantage

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