Customer Service Assistant

Shui Xing Ventures Sdn Bhd
Full Time

Job Description


  • To liase with carrier, custom and customers and relevant departments for tracking of shipments
  • Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period
  • Handle and resolve all customer complaints /inquiries via mail or phone in a timely
  • To coordinate internally and externally on the shipping arrangement and documentation preparation
  • Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP
  • Ensure individual job task is being fulfilled in term on delivery time and cargo safety
  • Any other ad hoc and administrative duties


  • Candidate must possess at least SPM/STPM/Diploma in any discipline
  • At least 1 years of customer service explore with familiarity in the freight forwarding industry
  • Excellent and strong communication skill, spoken and written in English and Bahasa Melayu
  • Proactive with strong interpersonal skill
  • Able to work independently with multitasking abilities

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