Business Management Executive

Softinn Solutions Sdn Bhd

Full Time

Application ends: December 31, 2024

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Job Description

We are a group of people who think computers should do more work. Our vision is to make hotelier work life simpler through connected systems.

Softinn is a Saas company that provides e-commerce solutions and business productivity tools to hotels.

&#; – Warren Bennis. In the Business Management team of Softinn, we believe in great attention to detail (a.k.a meticulous) and continuous improvement of business & operational processes.

We are seeking candidates who are passionate about business management, business analysis, and customer growth and have the potential to grow into a managerial role.

Job Responsibility:

Accurately & effectively perform bookkeeping of accounts
Handle a full set of accounts in an orderly manner. Knowledge of SST is a plus point
Prepare management and business reporting
Handle customer account renewal, invoicing & follow up
Develop deep knowledge about Softinn software (training will be given)
Involve in new product or feature user acceptance testing
Compile Softinn product knowledge base and user guides
Conduct Softinn product training for existing customers (Online Training)
Analyze existing customer account usage & monitor customer retention rate
Be the first contact person in the office
Monitor the performance of other departments, and help them to achieve their target
Be ready for any other office and business administrative tasks that are required

Job Requirements:

Possess at least a Diploma/ Bachelor’s Degree in a relevant field or equivalent practical experience
Minimum 1-2 years of working experience in the customer-facing role or in any of the related field
Possess fundamental finance & accounting knowledge
Excellent listening & writing skills, critical thinker with attention to details
Meticulous, organized, and good at time management
Ability to build and maintain effective relationships with customers, fostering trust and loyalty
Excellent in execution & presentation
Proficient in IT and Computer skills and the ability to navigate multiple software applications simultaneously
Able to think critically and develop creative solutions to problems as they arise
Required language(s): English, Bahasa Malaysia, Mandarin (plus point)
Fresh graduates are encouraged to apply

Not Mandatory but BONUS if:

Familiar with the WAVE accounting system
Familiar with Excel PowerQuery
Familiar with video editing software
Understanding of e-commerce
Knowledge and interest in the travel tech industry

Report to Work options:

Melaka branch Only

You Should Join if:

You are looking for a more casual working culture that encourages creativity
You believe a good business management exec. helps improve business efficiency and bring smiles to colleagues internally and Softinn users

You should NOT join if: