Customer Success & Support

Talentbank

Featured Full Time

This is one of our client who is a fast-growing edutech regional startup.

Responsibility:

Provide 5-star customer service, including going extra miles for clients, so they can experience exceptional customer experience from us.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Co-ordinating the communication between clients & product team, work closely with product team in understanding clients’ needs
Work closely with technical team in resolving clients’ technical issues
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Requirements:

You are tech savvy, have good basic Excel & presentation skills.
You are able to communicate in Mandarin and English (read & written).
You have strong verbal and written communication skills, able to address clients’ issues empathetically.
You wish to grow your career in a supportive environment.
You are comfortable working across multiple departments in a deadline-driven environment, and highly adaptive to changes.
You are able to steer conversations towards positive outcomes with the use of positive language.
You are an active team player, self-starter, and multitasker who can quickly adjust priorities.
You are willing to improve yourself, while helping your leaders to improve by giving them constructive feedback.

Working Hours: