Customer Success Specialist (Non-Voice) – ENG + BM

Full Time

Job Description

Job Highlights

  • 13-month bonus
  • Young, energetic, and supportive team!
  • Diversified and inclusive culture, integrity, and high performance


  • Investigate and resolve issues that are reported by buyers/ seller/ creators such as checking order and logistics status
  • Review the reported issues within agreed turnaround times and standards of quality
  • Become and remain knowledgeable and passionate about leading E-commerce products and services standard.
  • Possess strong customer service skills, verbal and written communication skills and empathy, rational decision making

Hiring Requirements:

  • Diploma or equivalent in any discipline.
  • Fresh graduates are welcomed
  • Candidate must be able to accept rotational shift
  • Candidate must have possess Advance level in English + BM in terms of verbal, written & comprehension
  • Candidate must be willing to work in Kelana Jaya, PJ

**Only Shortlisted candidate will be contacted**


Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

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