Job Description
Role Title: Consultant
Department / Division: Strategic Solutions Care
Reporting To: Strategic Solutions Care Manager
Internal & External Stakeholder Interaction:
External: Customers & Vendors
Internal: All user departments
Role Objective:
Responsible for successful handling of support tickets and responses in a timely manner based on SLA targets. Ability to perform multitasking on multiple projects and set priority. Able to work independently and follow up on user requests.
Requirements:
- Possess Degree in Business Administration / Management /Industrial Management / Any relevant
- 1+ years or more working experience in related field
- Exposed to construction and property development industry is an added advantage
- Knowledge on JD Edwards EnterpriseOne
- Competency in Microsoft Office (Word, Excel, Power Points, Outlook)
- Knowledge in SQL
- Able to speak English and Bahasa (Mandarin is an added advantage)
- Familiar with property and construction activities & processes
- Strong Collaborative Skills, Positive Attitude, High Energy
- Ability to liaise between customer and technical development team
- Innovative, team player, passionate and highly committed
- Good written and verbal communication
Key Accountabilities & Responsibilities:
- Provide support to clients based on Standard Operating Procedures (SOP) and Service Level
Agreement (SLA) - Act as first level support for all incidents to ensure prompt resolution and maintain customer satisfaction
- Providing timely and accurate customer feedback
- Managing multiple cases at one time
- Documented out functional specification on any enhancement and changes
- Work closely with Development team on bugs fix, Gap Resolutions, and Change Request on business requirements
- Follow-up with customers to ensure the problem is resolved
- Attention to detail and good problem-solving skills
- Ability to give presentation
- Proactively develop a knowledge on industry processes, technology and elements