Inbound Sales Representative (CS + Upselling)

Teleperformance
Full Time

Job Description

  • Job Highlights
  • Attractive salary package with bonus
  • Medical and insurance coverage, Dental/Optical coverage
  • 13th Month Bonus

 

Key Responsibilities:

  • Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
  • Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
  • Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
  • Troubleshoot client products as needed to resolve each call the first time
  • Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

 

Hiring Requirements:

  • Bachelor’s degree or Diploma in any discipline
  • Fluency in written and spoken English 
  • Experienced handling ANZ/Canada market will be added advantage
  • Must be tech savvy and interested in the customer’s products and platform features

 

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.